Superb Elderly Care. Auditing our service.
At Third Hand Care we believe that monitoring the quality of our care and services is vital to our work. It is important that our service has an effective quality system to check and audit how we are doing on a continuous basis. This raises any issues that need consideration and correction at the earliest stage so we can ensure we are doing what is best for our clients.
As part of this quality monitoring system, we:
Ask for written feedback from our clients, their families and visitors, plus staff and professionals we work with
Monitor accidents and incidents within the service
Review care plans and documentation for each client
Receive regular visits from our Directors and Owners to ensure that our high standards are constantly maintained
Invite independent assessors to monitor health and safety
Update our policies and procedures
Monitor all staff training and invite staff to complete NVQ courses
Hold monthly management reviews, whereby all the Care Managers, the directors, and the rest of the management team meet to review the output of the previous month’s quality system. They review trends and any issues that arise and agree corrective actions